Returns & Exchanges
At Moji Mall, we want you to love your home. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery for a full refund.
Initiate Your Request
Log in to your Moji Mall account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack With Care
Place the items in their original packaging, ensuring all hardware, assembly manuals, and protective padding are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing