Frequently Asked Questions
Everything you need to know about shopping with Moji Mall.
What is the standard shipping time for furniture and decor?
Most home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the white-glove service requirements.
Does Moji Mall offer a warranty on home products?
Yes, all our furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. Specific premium collections may offer extended protection plans.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are the materials used in your products eco-friendly?
Moji Mall is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure a healthy environment for your home.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
Do you offer assembly services for complex furniture?
Yes, we offer professional assembly services at checkout for an additional fee. Our expert technicians will set up your new furniture and remove all packaging materials for you.